- Will your on-hold player work
with my telephone system?
In
order to connect an on-hold system, your phone system
must have a “music on hold” jack. This
is common feature on most telephone systems. If
you have a 1 or 2 line phone system without this
jack, an external adapter may be used.
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- Why the different message lengths
i.e. 2, 4, 6, 8 minutes? I never keep people on
hold that long?
The length of an on-hold message is determined by
how much information you want to relay to your customers
not how long you keep them on hold. Short more frequent
messages are more appealing to the listener.
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- Will it answer my phone?
No,
the function of the system is to provide information
when a caller is placed on hold.
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- Do you record automated attended
messages?
Yes! Please contact your representative to learn
more.
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- Is there a guarantee or warranty?
Yes. The player is backed 5 Year Limited Warranty
and we offer a 30 day satisfaction guarantee on
all of our work.
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- Do I have to write my own script?
No.
We have scriptwriters with years of experience writing
on-hold messages.
They request that you send them information highlighting
your business. This can include brochures, website
information, and more. From there they will create
a polished advertisement of exceptional quality
for your approval. Please remember that nothing
is ever recorded without your signed approval.
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- Can I record my own message and/or
use my own voice?
No. The general idea behind a professional on-hold
message is to portray your company as a successful,
professional business. By using our professional
voice talents and our own in-house recording studio,
we can assure you will get a professional recording.
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- What is the turnaround time on
productions?
Normally, it takes 5 business days from the time
you send us the initial information until we have
it ready for your approval.
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- Can you record in Spanish?
Yes,
we can record a production in Spanish. Please note
that there is an additional charge per production
and for translation, if needed.
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- How do I choose my background
music? Who pays licensing fees?
There is an automated demo line set up so that you
may hear our music selections. We offer several
categories of music with multiple selections in
each category. We cover any required licensing fees
that may be required.
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- How often can I change my message?
As often as needed. However, over the past 10 years
we have noticed that the average business makes
2-4 changes per year.
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- Are there special messages for the holidays?
Yes, there are music selections for the holidays.
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- Is there any maintenance involved?
There are no user serviceable parts that require
maintenance.
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- Do I need special software?
No, our fully digital player is self-contained.
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